When it comes to advancing health equity, Federally Qualified Health Centers (FQHCs) and non-profit clinics play a key role in improving healthcare access for medically underserved areas and populations.

These mission-driven organizations help everyone receive the primary care services they need, regardless of their ability to pay. But providing healthcare for underserved populations comes with its fair share of challenges – particularly as it relates to staying up-to-date in the constantly evolving world of healthcare IT.

As an IT consultant that works almost exclusively with FQHCs, I know these organizations are working with limited budgets and resources compared to a large health system. And most lack the staffing and expertise needed to offer secure, best-in-class technology solutions.

With these challenges in mind, I’ve discovered that outsourcing health information technology (HIT) and health information infrastructure (HII) is a great option for FQHCs that can help improve the quality and reliability of IT services while reducing overall costs.

Here are 5 reasons why your FQHC should outsource its IT services:

1. Gain IT expertise.

In my work with FQHCs, I often hear about how challenging it is to find qualified IT staff. Salaries for IT roles at FQHCs are often low compared to comparable opportunities. Hiring from within the communities you serve can make it hard to find employees with the right skill sets. And staff retention is often a problem, too. When you outsource all or part of your IT services to a third party, you don’t have to worry about hiring staff with the right skills. Instead, you can tap into the expertise of a trusted partner.

2. Offer 24/7 support.

When you fully rely on your own staffing, your ability to handle IT tasks is limited to business hours. Outsourced IT services, on the other hand, provide 24/7 access to live IT support for your FQHC’s staff and providers. So whenever they encounter an IT issue, there will always be a live person who’s willing and able to help.

3. Improve standardization.

By using a third-party expert to manage your IT services, you can benefit from a level of standardization that’s often unheard of in FQHCs. Managed services platforms like MedConnect are built to operate efficiently at scale. We accomplish this by designing every location and system to function consistently, resulting in predictable, easy-to-manage operations.

4. Implement best practices.

Another advantage to outsourcing your IT services is the ability to upgrade your old, outdated infrastructure. By working with a managed services provider, you gain access to best-in-class equipment and technology – without a large, upfront capital investment. With these upgrades, nearly every aspect of your operations in your FQHC will function better and faster. To learn more about implementing IT best practices, check out our white paper: HIT Best Practices for Federally Qualified Health Centers.

5. Save on IT costs.

One of the most compelling benefits of outsourcing IT services is calculating how much you will save on annual IT expenses. By working with a managed services partner, you can reduce salary and benefits expenses by opting for a stable, predictable monthly operating expense. Using our managed services platform, MedConnect, we’ve helped FQHCs reduce their annual IT costs by up to 60% – while gaining access to best-in-class technology and 24/7 support.

Is Outsourcing IT the Right Choice For You?

At MyConnectSolutions, we’ve helped Federally Qualified Health Centers just like yours implement HIT best practices – while saving millions of dollars by reducing their annual IT expenses. To discover whether or not outsourcing is right for you, let our team conduct a free HIT Gap Analysis. To get started, email [email protected] or visit myconnectsolutions.com/lp-save40.

Moving is never easy. This is especially true when you manage IT for a Federally Qualified Health Center (FQHC). With limited staff and resources, the work required for a smooth transition of your IT equipment and services can quickly become overwhelming.

Whether you’re responsible for opening a brand new office location or moving an existing center, setting up a new location requires careful planning, attention to detail, and technical expertise. So to help your FQHC plan for a successful move, we’ve assembled this IT moving guide.

By following these essential tips you can minimize downtime, avoid disruptions in patient care, and maintain productivity during the relocation process.

Ultimate IT Moving Guide

1. Plan ahead

When planning a move, the first step is developing a thorough, detailed project plan. That’s because good project management is key to ensuring a smooth and successful transition. The truth is, each individual task required to move your IT equipment and services isn’t all that complicated on its own. But if every step is not planned and tracked appropriately, missed deadlines and delivery dates will result.

Begin prepping for your move well in advance to allow ample time for planning and execution. Create a comprehensive checklist that includes all IT equipment, software, and services that need to be moved. Then, assign responsibilities and set deadlines to ensure a smooth transition. If all that sounds like too much to manage, consider calling in an expert – like the team at MyConnectSolutions.

2. Contact service providers

As soon as you know a move is in the works, reach out to your current service providers. You’ll want to verify the new service address with your carriers to confirm that they’ll be able to provide the level of data and telecommunications service your FQHC network requires.

Sometimes, it can take several weeks – or even months – to get your new service established. By providing plenty of advance notice to the carrier, you can get your project on the installation schedule. And if service is not available at your new address, you’ll have enough time to find an alternative.

3. Assess the IT Infrastructure

When moving to a new location, there will be plenty of unknowns when it comes to the existing IT infrastructure. Is the building wired correctly? Does it use Cat5 cable? Are the MDF and IDF closets set up correctly?

To answer these questions and more, you’ll need to conduct an onsite assessment of the current IT infrastructure. After gaining a better understanding of how the building is wired, you can begin to make any changes needed to upgrade the network. Then, you can coordinate with your service provider to ensure a seamless network transition.

4. Conduct a thorough inventory

Before packing up, conduct a detailed inventory of all your IT assets that will need to be moved. Identify and document each piece of equipment, including serial numbers, configurations, and

associated peripherals. This information will be invaluable when it’s finally time to set up up your IT infrastructure at the new location.

5. Move your IT equipment

When it’s time to physically move your IT equipment from one location to another, make sure everything is accurately labeled and carefully packaged. Not only will this avoid damaging your equipment during transit, but it will save time and effort during reinstallation.

6. Test and verify functionality

After you arrive at the new location, it’s time to reconnect your IT equipment – including phones, switches, and computers. Once this work is complete, conduct thorough tests to ensure all of your IT equipment and services are functioning properly. This includes checking your network connectivity, network speeds, hardware performance, and software functionality. If you encounter any problems, address them immediately. Failing to do so can result in slow network speeds and dropped calls, which will ultimately impact patient care.

Know when to call in an expert

By following the steps above, you’ll be well on your way toward setting up a new office for your FQHC. But if the thought of moving IT equipment and services to a new location on your own sounds like too much to handle, it may be time to enlist help from a professional.

At MyConnectSolutions, our team has the skills and experience needed to manage your move from start to finish. We start by creating a customized project plan to ensure no steps are overlooked. Then, we assign a dedicated project manager to execute your move – on-time and on-budget. Meanwhile, you’ll have access to a dashboard view that provides visibility into the real-time status of every task.

To learn more about how we can help with your upcoming move, schedule a free consultation with our team today.

Powered by Yosi Health, MyConnectSolutions helps Community Health Centers create the waiting room of the future with remote scheduling, registration and paperless patient onboarding.

MyConnectSolutions, a healthcare information technology (HIT) company, announced a partnership with Yosi Health, a provider of digital patient scheduling, registration, payment, and communication cloud-based software solutions. MyConnectSolutions provides Community Health Centers and Federally Qualified Health Centers (FQHCs) essential HIPAA-compliant solutions and services in a cost-effective and superior bundle. The MedConnect Remote Patient Registration and Intake solution, powered by Yosi Health, will enable health centers to engage with patients before, during and after visits, with less paper, improved health information accuracy and security, and increased efficiency.

“Adding the best-in-class patient engagement platform from Yosi Health to MedConnect made perfect sense. MedConnect integrates industry-specific technologies and applications on secure, reliable, and scalable platforms. As part of Medconnect, our current and future clients can provide an enhanced patient experience that is proven to reduce no-shows, collect and secure more accurate health information, and increase payment collection rates,” said Ikki Boudargham, President of MyConnectSolutions. Powered by Yosi Health, MedConnect helps FQHCs transform patient waiting rooms by giving patients the freedom to schedule visits directly from their smarthphones and mobile devices, complete paperless intake and onboarding forms before they arrive, and see their balances and pay co-pays and bills before or during the visit. Providers are assured they remain HIPAA-compliant while increasing efficiencies, reducing costs, and improving the patient experience.

“We developed a platform to meet the urgent need for an improved patient experience and waiting room productivity. Patients and doctors want the same things – less paperwork, more efficiency, and shared secure information so they can focus on improving health outcomes. We’re happy to work with MyConnectSolutions to give Community Health Centers, which rely on state and federal grants, a platform that not only increases efficiencies but improves appointment compliance and collection rates—that helps the bottom-line.” said Hari Prasad, CEO, Yosi Health. Providers can customize every aspect of patient engagement, including SMS content, timing of reminders and patient registration forms.The platform also allows patients to provide feedback following their visits, making it easier for providers to follow-up with patients.

For more information about MedConnect Remote Patient Registration and Intake, Powered by Yosi Health, visit: https://myconnectsolutions.com/patient-intake-registration/

About MyConnectSolutions (MCS)
MCS provides HIPAA-compliant health information technology (HIT) solutions to Community Health Centers. By understanding the unique and specific challenges FQHCs face, MCS helps health centers navigate the technology landscape to mitigate threats, protect their practice and patients, retain good staff, and reduce operating costs.

About Yosi Health
Yosi’s digital front door creates customizable, cloud-based solutions that modernize care center administration and improve the patient experience. Their premier product is a pre-arrival focused patient intake and registration system that is eliminating wait times, improving patient experience, and increasing financial results for large health systems and busy care centers by engaging patients through the entire care journey.