MyConnectSolutions (MCS): Case Studies
South of Market Health Center
How South of Market Health Center significantly reduced HIT costs and delivered an improved provider experience with MedConnect.
Challenge:
- Disconnected IT services added costs and disrupted South of Market Health Center’s patient and provider experience.
Solution:
- Integrated, HIPAA-Compliant, IT systems significantly reduced costs and improved experience for both patients and providers.
Results:
- Improved, affordable access to care, backed by MedConnect
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Northeast Valley Health Corporation (NEVHC)
As the FQHC’s presence has expanded over the years, so has its information technology needs. That’s why NEVHC has partnered with the team at MyConnectSolutions to help manage its Health Information Technology (HIT) and Health Information Infrastructure (HII).
Challenge:
- The need to integrate the telecommunications infrastructure across all of NEVHC’s locations.
Solution:
- In addition to moving to a cloud-based Voice over Internet Protocol (VoIP) phone system, NEVHC now relies on MyConnectSolutions’ MedConnect platform to provide 24/7 Tier 1 help desk support.
Results:
- • NEVHC can offer IT support to its staff at any time, expanding its service to manage after-hours and weekend requests
- • MyConnectSolutions opens and tracks every support ticket, providing clear visibility to the types and frequency of IT issues
- • Outsourced help desk support enables NEVHC to effectively handle call surges during busier times of day
PeachTree Health
With increasing reliance on electronic records, Peach Tree Health was pressed to modernize its data protection and recovery strategy to ensure system availability and avoid application downtime. By engaging MyConnectSolutions for a thorough search and evaluation process to select a new IT continuity solution to provide server failover capability, the Axcient Business Recovery Cloud was chosen for its lower total cost of ownership, superior user interface, and lower RTO.
Problem:
- • Previous backup solutions (mirror of Storage Area Networks to a colocation facility) protected the data but didn’t allow for server failover
- • Strategic IT plan called for a solution to enable system failover to ensure continued access to electronic records
- • Needed the ability to perform routine disaster recovery testing and report results to auditors
Solution:
- • DataTel conducted a thorough selection process and assisted with the evaluation, selecting the Axcient Business Recovery Cloud solution
- • Protection of the virtual environment including data and applications with sandbox testing and detailed reporting
- • Web-based interface with intuitive dashboard for fast recovery
Results:
- • Reduced Recovery Time Objective from days to just minutes and – Recovery Point Objective from once a day to multiple times daily
- • Robust auditing, managing and recovery capabilities
- • Lower Total Cost of Ownership providing quick ROI